• Jill Berger, Chair of The Leapfrog Group’s Board; Vice President,
  Health and Welfare Plans
  Marriott International
  Moderator
  
  Laura Landro
  The Wall Street Journal
  
  

Presentation on Consumer and Employer Perspective on Quality and How Do We Engage Both Parties?

Berger: There has to be public reporting of data :

• Leapfrog: Marriott sends its associates to Leapfrog site
• Investment in IT by purchasers AND providers
• Development of guidelines and standards
• Rewarding performance
• Investment in research – to avoid waste and inefficiency

Landro: Why bother with quality? :

• Those in the room know that they, or someone they love, will eventually suffer if the care they’re delivering isn’t up to speed
• Baby boomers aren't used to hearing about "quality chasm" – they grew up with Marcus Welby
• Care now is apparently random – going to hospital can be HAZARDOUS
• At the same time, the Internet has enabled us to become more empowered as consumers [drs. HATE hearing patients say, "I was surfing the Internet last night …"]
• Her own column focuses on positive: she knows there are problems in healthcare, but she's looking for what "they’re" trying to do to fix it; and for patients: what do they need to know about what can be done to protect them from harm, and to get them the best care?
• Her personal health crisis showed her best and worst of U.S. healthcare: what she sees, as patient, is VERY disturbing