• Robert K. Smoldt, Chief Administrative Officer
  Mayo Clinic
  
  

Presentation on The Quality Challenge in American Medicine: What is a Hospital Board to Do?

Discussion points:

• U.S. record on quality healthcare: Same U.S. health system produces some of the best results in the WORLD – but also some poor results (“Islands of excellence … surrounded by a sea of mediocrity”)
• We need to improve quality: Should we track processes or outcomes? (Mayo view: Process is very important … to achieve outcomes)
• P4P more about processes than quality results
• Mayo stressed need for more efficiency
• COST is important