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Moderator: James B. Conway, MS, Institute for Healthcare Improvement (IHI), Dana-Farber Cancer Institute (DFCI)
Panelists:
- Steve Durbin, MPH, PH&S
- John A. Hensing, MD, Banner Health
- Patricia Merryweather, MA, Illinois Hospital Association (IHA)
- John S. Prout, MHA, TriHealth, Inc.
- Leonard M. Randolph, Jr., MD, MPH:
Mr. Conway started by reminding the audience of the IHI's "100,000 Lives Campaign" that touted the role of engaged leadership. However, he noted that there is evidence of a lack of engagement by leadership, that most change fails, and that error rates continue. In fact, the IOM has concluded that 7,000-9,000 people die from preventable medical errors annually, that 1.5 million preventable medication adverse events occur annually, and that, if admitted to a U.S. hospital,
a patient will experience one adverse medication event for each day of hospital stay. Additionally, hospital staff satisfaction is rapidly deteriorating, as are staff perceptions of the quality of care they provide. Mr. Conway charged the hospital industry to move from “spray and pray” to driving a strong quality agenda. He said that we need to realize that investing in improving quality is not elective and that we need to provide opportunities and success models for people to draw courage from, similar to those in the just-concluded presentations.
Panelist were asked to focus on barriers and opportunities. To facilitate the discussion, Mr. Conway asked several questions.
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